How to find us:

Darren Jensen Building Services is based on the outskirts of Oswestry, in Shropshire

Address

Unit 6, Site A, Rednal Industrial Estate, West Felton, Oswestry, Shropshire SY11 4HS

Hours

Mon to Fri: 8am - 4pm

Privacy Policy

This website is operated by Darren Jensen Building Services whose registered address is Unit 6, Site A, Rednal Industrial Estate, Oswestry, SY11 4HS. We are committed to protecting and preserving the privacy of our visitors when accessing our website or communicating electronically with us.

This policy sets out how we process any personal data that we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit our website https://darrenjensenbuildingservices.co.uk/

Types of information we may collect from you

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

Information you supply to us – You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number.

Information our website automatically collects about you – With regard to each of your visits to our website we may automatically collect information including the following:

• Technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;

• Information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

How we may use the information we collect

We use the information in the following ways:

Information you supply to us

We will use this information:

• To provide you with information and/or services that you request from us;

Information we automatically collect about you

We will use this information:

• To administer our site including troubleshooting and statistical purposes;

• To improve our site to ensure that content is presented in the most effective manner for you and for your computer;

• Security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.

Disclosure of your information

Any information you provide to us will either be emailed directly to us or may be stored on a secure server. We use a trusted third party website and hosting provider to facilitate the running and management of this website.

We do not rent, sell or share personal information about you with other people or non-affiliated companies.

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to Darren Jensen Building Services, Unit 6, Site A, Rednal Industrial Estate, Oswestry, SY11 4HS. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Darren Jensen Building Services, Unit 6, Site A, Rednal Industrial Estate, Oswestry, SY11 4HS.

Complaints Procedure:

Darren Jensen Building Services is committed to providing a quality service and working in an open and accountable way that builds trust and respect.

One of the ways in which we can continue to improve our service is by listening and responding to the views of our clients, and in particular, by responding positively to complaints, addressing concerns, putting mistakes right and making any necessary improvements to improve our service going forwards.

Customers can submit a complaint via the following methods:

• Email: Darrenjensenbuildingservices@yahoo.com

• Phone: 01691 610883

Please include the following information when making a complaint:

• Your full name and contact details

• A clear description of the issue or concern

• Any relevant dates, documents or photos

• Desired outcome or resolution, if known

We aim to ensure that:

• making a complaint is as easy as possible

• we acknowledge your message within 24 hours

• we deal with your complaint promptly, politely and, when appropriate, confidentially

• we provide a full explanation of any action taken to address your complaint and agree a resolution that you`re satisfied with

• we learn from complaints, use them to improve our service, and review annually our complaints policy and procedures